First Call Hospice believes that choice always exists. Excellent quality of life is always attainable — people with illness can live fully and die well.
When death is accepted as a natural part of life, hope changes but does not disappear. A person faced with serious, life-limiting, or terminal illness need not stop First Call Hospice and Palliative Care has a bias toward saying yes, and we focus on enhancing and maintaining the quality of life as defined by each patient and family.
Hospice is a philosophy aimed at providing palliative (comfort) care to patients in their end-of-life stages. To carry out these services, First Call Hospice and Palliative Care utilizes a medically-directed Interdisciplinary Group that involves patients, their families, professionals, and volunteers. We believe that a “family” includes anyone significant to the patient, regardless of blood relation.
The goals of palliation are comfort, dignity, and quality of life. The difference between this and other treatments designed to cure or control a disease is that palliative care focuses on the person living with the disease rather than on the disease itself. People may choose palliation before “all else has failed” if, in their experience, the burdens of continued curative treatment outweigh its benefits. While Interdisciplinary Team members have expertise in hospice and palliative care, they are not experts in any individual situation. The only experts are the patient and family. They are in charge of determining how their care is planned.
Every effort is made by the hospice team to provide maximum physical comfort for the patient. Hospice then focuses on the heads and hearts of those experiencing the disease process–preparing emotionally and spiritually for death. First Call considers it just as important to provide these services to family members as we do to our patients. This is one reason why we provide bereavement counseling for all those grieving the loss of a loved one.
Palliative care does not automatically include nor exclude any specific treatment or approach. Hospice looks at each difficult symptom–from physical pain to anxiety and isolation–and outlines options for addressing that symptom. Multiple choices are always available. The benefits and burdens of each option are considered, and the patient and family select the option that feels most comfortable.
First Call Hospice and Palliative Care was created by seasoned hospice professionals who are committed to providing care that exceeds all expectations. We do this without prejudice in an environment that supports the integrity and dignity of all people, 24 hours a day, seven days a wee